Help Desk Technician

The Administrative Office of the Courts, Technology Division, is seeking a qualified individual to fill the position of Help Desk Technician.  This is an entry level, technician position primarily providing telephone support and performing minor repairs to technology equipment in a Microsoft Windows and Linux environment.  Proven technical skills must include desktop and laptop repair and maintenance, installing application software, using imaging software, adding devices to networks and familiarity with business applications in a networked environment.  Applicants should be able to lift up to 75 pounds. Successful candidate must have excellent verbal, telephone, and written communication skills, and be prepared to work in a highly professional office as part of a service oriented team. This position requires the ability to problem solve, must be customer service driven, and have technical learning capabilities.

  • Answer incoming calls to Technology Help Desk in order to assist callers in the resolution of technology issues with the goal of resolving problems and preventing the necessity of on-site service calls.
  • Gather accurate and sufficient information to determine the absolute necessity of, (1) referring caller to a Level Two support person or, (2) opening service request for on-site visit when other remedial attempts have been exhausted
  • Process and file incoming staff change requests from clerk’s offices to ensure accurate user listings and to prevent unauthorized access
  • Assist court clerks with backup tape rotation to ensure data protection
  • Assist with the maintenance of adequate stock of laser toner cartridges and in the distribution to judges’ offices as required
  • Perform repairs of minor to average difficulty on out of warranty state equipment
  • Assist in other areas as requested by supervisor

QUALIFICATIONS:  Qualifications include a minimum of two years related work experience.  In addition, a minimum 2-years Associates degree with a technical major is preferred.

Substitutions of Experience for Education: Up to two years of experience supporting multiple users in an MS Windows, networked environment may substitute for required education.

This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history in order to be considered for this position.

 

Equal Employment Opportunity Employer

Location: Nashville
Department: Technology
Position Available: Immediately
Position Closing: This position will remain open until filled

To Apply

Submit an Application for Employment in PDF, a resume, and three professional references by email to human.resources@tncourts.gov.  The Court System accepts only electronic applicant information saved in PDF format.

Thank you for taking time to submit your information for consideration. Please note that applicants will only receive communication regarding submissions if selected for an interview.

For more information: contact human.resources@tncourts.gov