CAP Legal Assistant (Intake)

Under the supervision of the Director of Consumer Assistance, is responsible for secretarial support and administrative assistance work of average difficulty.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

• legal consumer phone calls or e-mails to CAP
• Log incoming and outgoing contacts with CAP
• Summarize incoming written correspondence, log and recommend and prepare outgoing correspondence or form letters
• Process CAP information and packet requests
• Keep CAP brochures and information printed and stocked
• Open CAP files
• Scan incoming and outgoing correspondence to CAP
• Initial handling of “walk-in” complainants as needed or directed
• File and/or dispose of paper files using CAP record retention procedures
• Prepare seminar materials or reports or do basic information research as requested for Director. ?ul>

MINIMUM EDUCATION/EXPERIENCE: Graduation from an accredited high school and experience equivalent to two (2) years of increasingly responsible full-time secretarial or administrative work as a legal secretary or educational equivalent such as Paralegal Certification, Associate’s degree in Paralegal or Legal Assistant Studies, or current Certified Professional Secretary designation.

SKILLS AND ABILITY:  Proficiency in Microsoft Office Suite; accurate and efficient data entry skills; ability to multi-task and prioritize work according to general deadlines; knowledge of standard office equipment; professional interpersonal skills (working with the public and legal professionals); excellent telephone skills; good written and oral communication skills; ability to read and summarize complaints; ability to handle difficult personalities tactfully and efficiently and work in a fast-paced, high-volume environment.   

Candidates who are selected as finalists will be asked to complete several tasks to demonstrate competency and skill.

This position requires a criminal background check.  Therefore, you will be required to provide information about your criminal history in order to be considered for this position.

Equal Employment Opportunity Employer