"A Valentine's Primer: How to Deal with the Difficult Client"

Speakers:  Lucinda M. Albiston, Esq., Albiston and Smith, PLLC; Donna H. Smith, Esq. Albiston and Smith, PLLC; Robert K. Albiston, Ph.D

Dealing with difficult customers can be challenging, especially in domestic cases. Many of us have to deal with angry or unhappy clients as part of our roles, and it’s never easy. Unfortunately, we cannot diagnose and we certainly are not trained in law school to deal with such individuals. But if we know what to say and, more importantly, how to say it, we may be able to save the situation. In fact, we can even end up with a better relationship with our client than we had before.

This program will help you explore how to deal with angry or difficult clients by highlighting specific tips and techniques on how to resolve these difficult situations calmly and effectively. Our speakers will give you examples of the different types of difficult clients and a psychological perspective on how to maintain a professional relationship with each type.

3.0 Hours of General Continuing Education